Return & Refund Policy
Cancellation Policy: If your order has not yet been processed, and your credit card has not been charged there is no cancellation fee. If your order has already been processed and your card was charged, a 5% cancellation fee will be deducted from your refund. 15% restocking fees may be applied if your order was partially shipped. Refunds will be made within 48 hours of the receipt of the cancellation or the return of all products that have shipped.
Return Policy: If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product for up to 14 days from the date you purchased it. Candles may not be returned if they have been burned! Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt
CLAIMS: All claims must be made within 7 days of receipt of goods. Merchandise purchased for future use must be checked upon receipt. Failure to make a claim within the stated time constitutes acceptance of the goods as is.
DAMAGES: Buyer shall be responsible to file claims with any carrier for damage occurring during shipment. UPS, FedEx, and Common Carrier: Note damages upon delivery. For common carrier shipments only, save original carton(s) and contents for possible inspection; call the carrier to report the damages and receive claim instructions.
Candles by Laura, LLC, dba White Oak Candle Co.™ warrants its products to be free of material defects in workmanship and material.
Use of Contact Information: In addition, we may use your contact information to market to you and provide you with information about our products, including, but not limited to upcoming events and fundraisers. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.
The user acknowledges and agrees that the products provided and made available through our website, which may include some mobile applications and those applications may be made available on various social media sites and numerous other platforms, are the sole property of Candles by Laura, LLC and White Oak Candle Co.™. This Agreement shall apply to any and all additional products and any and all updated, modified or revised products unless otherwise stipulated.
You acknowledge and agree that we are not responsible for the availability of any such external sites and as such, we are not responsible or liable for any content, products, advertising or any other materials, on or available from such third party sites. Furthermore, you acknowledge and agree that Candles by Laura, LLC, dba White Oak Candle Co.™ shall not be responsible or liable, directly or indirectly, for any such damage or loss which may be as a result or in connection with the use of any such products made available through third party links.
You herein acknowledge, understand and agree that all of the Candles by Laura, LLC and White Oak Candle Co.™ trademarks, copyright, trade name, service marks and other Candles by Laura, LLC and White Oak Candle Co.™ logos and any brand features and/or product names are trademarks and as such, are and shall remain the property of Candles by Laura, LLC. You herein agree not to display and/or use in any manner the Candles by Laura, LLC or White Oak Candle Co.™ logo or marks.
We will always respect the intellectual property of others and we ask that all of our user do the same.